Staff Answer
Apr 16, 2014 - 12:36 PM
There can be a number of reasons for these issues. You may troubleshoot as per the Update Client Common Issues guide, available at:
http://updater.pscad.com/docs/CommonIssues.pdf
If you are still unable to resolve the problem, please send the following to support@pscad.com:
- description of prior steps, and at what step the problem occurred.
- snapshots of error messages
- if available, the MyUpdater log file (in MyUpdater, go to the "File" tab, select "Save Messages As", and browse to a folder when prompted; the file will be saved as "UpdateClient_Msgs.txt").
http://updater.pscad.com/docs/CommonIssues.pdf
If you are still unable to resolve the problem, please send the following to support@pscad.com:
- description of prior steps, and at what step the problem occurred.
- snapshots of error messages
- if available, the MyUpdater log file (in MyUpdater, go to the "File" tab, select "Save Messages As", and browse to a folder when prompted; the file will be saved as "UpdateClient_Msgs.txt").
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