Apr 16, 2014 - 12:36 PM
If you are still unable to resolve the problem, please send the following to firstname.lastname@example.org:
- description of prior steps, and at what step the problem occurred.
- snapshots of error messages
- if available, the MyUpdater log file (in MyUpdater, go to the "File" tab, select "Save Messages As", and browse to a folder when prompted; the file will be saved as "UpdateClient_Msgs.txt").