Oct 29, 2015 - 10:21 AM
Take a look at this http://updater.pscad.com/docs/CommonIssues.pdf, in section 6 it explained the main causes of your problem (the same happened to me) and I could manage to fix it.
The solution is:
1. Change your FTP Proxy mode in the MyUpdater program settings.
2. Try to download
3. If you can't, repeat 1 and 2 until you can (it doesn't matter if you repeat a previous mode)