Sep 10, 2014 - 06:19 AM
The following are some tips to assist with logging in:
The username is case-sensitive (upper/lower case); ensure this is entered precisely the same as how it was registered in your MyCentre account.
You may enter either your MyCentre username or your e-mail address in the Username field.
If you have multiple e-mail addresses, ensure to use the one associated with your MyCentre account.
The password is case-sensitive (upper/lower case); ensure this is entered precisely the same as how it was registered in your MyCentre account.
If you have a computer system login, ensure that you are not trying to log in with your system password; ensure to use your MyCentre password.
If the above tips do not resolve your login issue, then please inform our Support Desk at firstname.lastname@example.org . We will assist you further.
If you were also unable to log in to MyCentre, I would have recommended that you reset your password as per Section 2.5 of the “Managing MyCentre” manual, available on the following web page: